Terms & Conditions

Overview

Welcome to Chancheong.com.sg. By accessing this website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.

Throughout these Terms & Conditions, the terms “we”, “us”, and “our” refer to Chancheong.com.sg, while “you” and “your” refer to the customer using this website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

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Products and Orders

We make every effort to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate. However, slight variations in colour, packaging, or specifications may occur due to manufacturer updates or differences in display settings.

All orders are subject to stock availability and order acceptance. We reserve the right to cancel or refuse any order at our discretion, including cases involving pricing errors, suspected fraudulent activity, or unavailable inventory.

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Pricing and Payment

All prices displayed on Chancheong.com.sg are in Singapore Dollars (SGD) unless otherwise stated.

Payment must be completed before an order is processed and dispatched. We accept payment methods available during checkout.

We reserve the right to revise product pricing without prior notice.

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Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times are estimates only and may vary depending on courier services, weather conditions, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the courier, delivery schedules are managed by the shipping provider.

Customers are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.

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Returns and Exchanges

If you receive an incorrect, defective, or damaged product, please contact us within 7 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• All original packaging, accessories, manuals, and labels must be included.

• Proof of purchase or order confirmation must be provided.

Items that have been used, modified, damaged through misuse, or returned without their original packaging may not be accepted.

We reserve the right to inspect returned items before approving any replacement or refund.

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Non-Returnable Items

Unless otherwise required under Singapore law, the following items are generally not eligible for return or exchange:

• Clearance or promotional items.

• Gift cards or vouchers.

• Downloadable software or digital products.

• Products that have been installed, used, or customised.

• Consumable items unless defective upon delivery.

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Refund Policy

Where a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping fees, delivery charges, and other service fees are generally non-refundable unless the return is due to our error.

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Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Returns & Exchanges policy.

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Warranty

Where applicable, products sold by Chancheong.com.sg are covered by the manufacturer’s warranty.

Warranty coverage, duration, and terms vary depending on the product and manufacturer.

Damage caused by misuse, improper installation, modification, accidents, or normal wear and tear is not covered under warranty.

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Limitation of Liability

To the fullest extent permitted by law, Chancheong.com.sg shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Our total liability for any claim shall not exceed the purchase price paid for the affected product.

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Intellectual Property

All content on Chancheong.com.sg, including but not limited to text, images, graphics, logos, product descriptions, and website design, is the property of Chancheong.com.sg or its respective licensors and may not be copied, reproduced, or distributed without prior written permission.

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Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

By using this website, you consent to the collection and processing of your information for order fulfilment, customer support, and related business purposes.

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Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.